Tactical-Level Explanation is Not Enough: Effect of Explaining AV’s Lane-Changing Decisions on Drivers’ Decision-Making, Trust, and Emotional Experience
Yiwen Zhang, Wenjia Wang, Xinyan Zhou, Qi Wang
International Journal of Human-Computer Interaction (2022)
摘要/Abstract
在与人类驾驶员交流自动驾驶汽车(AV)决策的原因时,尤其是在战术级驾驶任务中,解释变得越来越重要。我们以变道场景为重点,研究了提供战术层面的解释以及提供确认选项是否会影响驾驶员的决策、信任和情感体验。我们将 30 名参与者平均分为三组:指标组(I)、解释组(E)和解释+确认组(EC),让他们在驾驶模拟器中体验四种变道情景。通过实时问题探究和访谈了解驾驶者的决策过程,并在驾驶后对信任和情感体验进行问卷调查。结果表明,仅仅提供战术层面的解释对驾驶员的信任和体验影响不大,但会导致决策绩效下降。在解释后确认车道变更的选项提高了驾驶员的信任度,但对决策绩效产生了双面影响。在不同的变道情景中,情景信任度和决策绩效存在显著差异。
Explanations have become increasingly vital in communicating with human drivers about the reasons for the decision-making of autonomous vehicles (AVs), particularly in tactical-level driving tasks. Focusing on lane-changing scenarios, we examine whether providing tactical-level explanations and in addition, whether providing a confirmation option, influences drivers’ decision-making, trust, and emotional experience. Thirty participants were equally assigned into three groups: indicator (I), explanation (E), and explanation + confirmation (EC), experiencing four lane-changing scenarios in a driving simulator. Real-time question probes and interviews were adopted to understand drivers’ decision-making process, and post-drive questionnaires on trust and emotional experience were given. Results indicated that merely providing tactical-level explanations had little effect on driver’s trust and experience, but caused worse decision-making performance. The option to confirm lane changes after an explanation promoted driver’s trust, but brought two-sided effects on decision-making performance. Situational trust and decision-making performance varied significantly across lane-changing scenarios.
相关信息/Info
作者/Authors
链接/Link
Yiwen Zhang, Wenjia Wang, Xinyan Zhou, Qi Wang
https://www.tandfonline.com/doi/full/10.1080/10447318.2022.2098965